Order confirmed
The customer knows the restaurant received the order.
Online orders
Outside orders should join the restaurant, not bypass it.
Pickup and delivery keep their own context, but preparation, status and handoff should still move through the same restaurant discipline your team already understands.
One online entry point Same kitchen language Clear customer handoff
Follow an online order Online orders
Live intake Pickup 2 Delivery 1
#782PickupPreparing
#783DeliveryReady
#784PickupConfirmed
ONLINE MENUORDERKITCHENHANDOFF
ORDER #782Pickup
Order confirmed6:24 PM
Preparing6:31 PM
Ready for pickup6:42 PM
Completed—
Customer status
Status should answer the question before the phone rings.
A customer should always know whether the order landed, whether the kitchen is working on it, and when the next handoff is ready.
Preparing
Kitchen progress stays visible without a phone call.
Ready for handoff
Pickup or delivery gets a clear next step.
Same kitchen, every order
Pickup and delivery should speak the same preparation language.
Accepted preparation work still moves through Sent to kitchen, Preparing and Ready. Outside orders do not need a second kitchen vocabulary or a parallel operating system.
KITCHEN · TABLE 05Preparation queue
Veg Momo × 2Sent to kitchenPrepare
Paneer Tikka × 1PreparingReady
Fried Rice × 1Ready
What stays consistent
Online orders should feel different to the customer, not disconnected to the restaurant.
The customer enters from outside the restaurant, but preparation, status and handoff still stay connected to the same team workflow.